import requests
from dotenv import load_dotenv

load_dotenv()

base_url = "https://zammad.itguys.com.br/api/v1"
zammad_token = "QiFbQ7txT0BS_3N8GrwOzAS6f7ziVTa1VqcGGpaPFscvdcfnBVjgq699fFj6NpQW" #Token expira em 2065 

def listar_tickets(domain, limit=500, offset=0):
    try:
        headers = {
            "Authorization": f"Token token={zammad_token}",
            "Content-Type": "application/json"
        }
        url = f"{base_url}/tickets?domain={domain}"
        response = requests.get(url, headers=headers, timeout=10)

        if response.status_code == 200:
            tickets = response.json()
            tickets_filtrados = [
                {
                    "title": ticket.get("title"),
                    "type": ticket.get("type"),
                    "created_at": ticket.get("created_at"),
                    "close_at": ticket.get("close_at"),
                    "state_id": ticket.get("state_id"),
                    "pending_time": ticket.get("pending_time"),
                    "number": ticket.get("number"),
                    "organization_id": ticket.get("organization_id"),
                    "customer_id": ticket.get("customer_id"),
                }
                for ticket in tickets
            ]
            return tickets_filtrados, 200
        else:
            return {"error": f"Erro ao buscar tickets: {response.status_code}", "details": response.text}, response.status_code

    except requests.exceptions.RequestException as e:
        return {"error": "Erro na requisição à API", "details": str(e)}, 500

    except Exception as e:
        return {"error": "Erro interno ao processar a solicitação", "details": str(e)}, 500